About Our Hospital

Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to…
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms. Your veterinarian or veterinary technician will…
I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.
Is it OK to call with questions about my pet’s health?

Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?

We do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet is ready to be picked up.
Do you offer any payment plans?

Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any questions about our payment policy, please feel free to ask. We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes…
What forms of payment do you accept?

We can accept any of the following payment methods: Cash Interac/Debit Visa MasterCard We also accept most pet insurance plans.
What’s the best way to schedule an appointment?

Please call 403-885-8387 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.
Where is your clinic located?

You can find us at 5025 Parkwood Road in Blackfalds, Alberta, T0M 0J0.